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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Practice Privacy Statement                GDPR Patient Leaflet           Data Protection Policy


Customer service form

We hope that the service that is offered by the Practice always reaches the highest standards, but we recognise that there are times when you may want to make a complaint about the service.

We are able to take complaints either in writing, e-mail or by telephoning the Practice Manager on 01379 642023. 

Complaints Policy

All complaints will be acknowledged within three working days of receipt.  

Patient Code of Conduct

The Parish Fields Practice (PFP) is committed to providing a first class primary care environment. PFP has responsibility to all of its patients to provide high professional standards and a safe clinical environment.

Patients also have to accept and undertake various responsibilities.

These responsibilities form the basis of a Code that every patient must observe. The Patient Code is important as it aims to ensure that everyone at Parish Fields works within an environment that is safe, secure and conducive to providing primary care services.

Patient Code of Conduct

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Zero Tolerance Statement

Military Veterans

From 1 January 2008 all service veterans should receive priority access to NHS care for any condition which is likely to relate to their military service.  This is also subject to fair treatment of all other patients based on clinical needs. This practice supports this so please ensure you make our staff aware if you are an ex-service person. Our policy is attached for information.

Military Veterans Treatment Protocol

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